Returns

Your Happiness, Guaranteed – roost-modern.com Return Policy

At roost-modern.com, we want you to love every purchase you make in one of our stores, on our website or through our call centre. If for any reason that’s not the case, we’re here to help you exchange or return your items for a full refund (if eligible). Here’s how our hassle-free return process works:

In-Store and Ship to Home Orders:

  • Easy returns: You have a full 30 days from the date of purchase to bring back any items you do not wish to keep. Just make sure they’re in re-sellable condition and in their original packaging (including bar code labels) to get a refund or exchange.
  • Store returns: Bought or picked up in-store? Simply return it to any of our stores. We’ll be more than happy to help.

Ship to home orders: Prefer to shop from the comfort of your home? No problem! You can return items shipped to your home in any of our stores for free, or by mail. Just reach out to our friendly customer service team within 30 days of receiving your order to request a return label.

A Few Things to Know

  • Holiday Products: Seasonal decorations can only be returned within a specified period. Please contact us for specific details regarding holiday return deadlines.
  • Our Return Policy for gift purchases requires that they be returned by a specific date after the holiday season.
  • Small fee for mail returns: Returning your items by mail? We’ll provide a prepaid return label, and a flat return fee will be deducted from the refunded amount to cover shipping costs.
  • The non-returnables: Some items such as opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets), select bathroom items (shower curtains and towels), merchandise reduced by 50% or more, custom-cut items, special orders, gift cards and any product that has been used/modified/altered/washed are non-refundable.
  • Refunds made simple: We’ll refund the amount to your original method of payment (amount actually paid for the merchandise), minus any shipping and handling charges, as those are non-refundable (unless we made a mistake and sent you the wrong item, of course ).
  • Proof of purchase: Bring your receipt or proof of purchase with you. If you can’t find it, we’ll do our best to help.

Any questions? Fill out our contact form on roost-modern.com.

How to Package and Mail Your Return Items

  • 1. Retrieve the prepaid return label using the contact form on roost-modern.com.
  • 2. Fill out the return section on your packing slip, indicating the reason for the return.
  • 3. Attach the prepaid return label we emailed you to your package.
  • 4. Drop the package off at an authorized shipping location.

Questions? Our customer service team is ready to help. Just fill out our contact form on roost-modern.com, and we’ll take care of the rest.

Remember, your satisfaction is our top priority. We’re dedicated to making your roost-modern.com experience as delightful as possible, every step of the way!